Podknife - #454: [Amazon Connect #2] Improving the agent experience by AWS Podcast

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#454: [Amazon Connect #2] Improving the agent experience

Podcast |: AWS Podcast
Publisher |: Amazon Web Services
Media Type |: audio
Podknife tags |: Amazon,; Cloud Computing,; Tech News,; Technology,; Web Development
Categories Via RSS |: News,; Tech News,; Technology
Publication Date |: Jun 13, 2021
Episode Duration |: 00:17:05

Information is the key to empowering contact-center agents to consistently anticipate and resolve customer issues. Their success is your company’s success. Join Kentis Gopalla, the Global Partner Lead for AWS Contact Center, as he shares the new ways you can ensure your agents have the right information at the right time to keep customers satisfied and loyal. See the Amazon Connect Partner Page: https://aws.amazon.com/partners/featured/contact-center/ Get the eBook: partner-DL-contact-center-ebook-2020-learn.html">https://pages.awscloud.com/GLOBAL-partner-DL-contact-center-ebook-2020-learn.html

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