DISCUSSED: Dan's fighting his computer and explores font corruption; Merlin hates pebbles in his shoe; Dan has an anecdote about massages; Merlin has an anecdote about the FaceTime exploit; this leads to discussion about how big companies deal with huge-scale, unexpected problems; some thoughts on The Gell-Mann Amnesia Effect; the problem with journalism about stuff we actually know about; remembering Michael Crichton; Heartbeeps!; a clever way to reduce damage from careless delivery; is there a new Browser War underway?; and answering a question from Listener Stephen about life after Editorial.

Links for this episode:

• Gell-Mann amnesia effect - Wikipedia
• Why This Bike Company Put a TV on Its Box
• Microsoft exec riles Firefox faithful by telling Mozilla to embrace Chrome - CNET
• Runaway (1984 American film) - Wikipedia
• Duracel Plastic Family & Creepy Parrot - YouTube
• The Hudsucker Proxy - Wikipedia
• 5by5 | Back to Work #372: Hole That Rabbit
• Drafts: How Merlin uses it and what Greg's doing next | iMoreDrafts is developed by Greg Pierce and used the hell out of by Merlin Mann. They sit down together to talk direction, workflows, and what's coming next.
• 1Writer - A beautiful and rich-featured Markdown editor for iPhone and iPad
• Bear - Notes for iPhone, iPad and MacBear is a beautiful, flexible writing app for crafting notes and prose.
• How a teenage 'Fortnite' player found Apple's FaceTime bug — and why it was so hard to report it
• Amazon Erases Orwell Books From Kindle Devices - The New York TimesIn a move that angered customers and generated waves of online pique, Amazon remotely deleted some digital editions of the books from the Kindle devices of readers who had bought them.

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