New York Life is one of the oldest companies in America and yet is known for its strong culture of inclusion. In this episode, Kathleen Navarro, New York Life’s Chief Diversity Officer, gives us a behind-the-scenes look at how they’ve done it. Some highlights: why embedding DEI in everything you do rather than making it a separate program will help people make it a priority, how to be process-driven in talent practices to mitigate bias, and tips to create courageous conversations about race. She also shares reflections on how 2020’s sudden shift to remote working helped create inclusion in some ways, and also challenged it in others.