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Submit ReviewIn 2018, 24% of people surveyed by CapGemini said they'd rather use a voice assistant than a website.
Self-reported predictions for 2021 include:
40% will prefer voice to web.
31% will prefer voice to visiting a shop or bank branch (up from 20% saying they prefer voice to in-person shopping or banking in 2018).
-CapGemini study: https://www.capgemini.com/resources/conversational-commerce-dti-report/
Book a consultation call about updating your marketing strategy with Emily Binder: http://emilybinder.com/call
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