On this podcast episode, Heather welcomes Joe Kwon on the show to discuss his leadership style, a time when he was not the best version of himself and some of his key principles in life.

Key takeaways:

• While we can learn different body language or communication techniques, it is more important to connect with people deeply beforehand for those techniques to take hold
• Sometimes, in order to take the fight out of someone, don’t fight back. Allow them to vent and be heard
• Often, once we allow people to voice concerns on one topic, their actual concerns reveal themselves.
• Ego can be good as a leader. The issue is whether the ego is focused just on “me” or on “we” as well
• Acknowledge your people in a sincere way without needing or wanting anything from them
• You can accomplish amazing things by changing yourself first.