Podknife - 262: Moving Up the Career Ladder: Navigating the Transition from Technical Employee to Managerial Role by Leadership With Heart

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262: Moving Up the Career Ladder: Navigating the Transition from Technical Employee to Managerial Role

Podcast |: Leadership With Heart
Publisher |: Heather R. Younger, J.D.
Media Type |: audio
Podknife tags |: Business,; Careers,; Collaboration,; Interview,; Leadership,; Management & Marketing,; Resiliency,; Workplace
Categories Via RSS |: Business,; Careers,; Management
Publication Date |: Mar 07, 2023
Episode Duration |: 00:30:43

As the Vice President of Customer Service Excellence (SVE) for the Tax & Accounting North America division at Wolters Kluwer, Laurent leads system, process and talent optimization strategy through multi-disciplinary teams that accelerate business performance, customer experience and financial results. He also drives customer experience and software support strategy for technology, knowledge management and technical support delivery for SVE TAA North American business units.

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