26: Who are you calling vulnerable? Interview with Chris Fitch
Podcast |
Media Type |
Podknife tags |
Personal Finance
Publication Date |
Sep 15, 2020
Episode Duration |

In the UK, banks and essential services must offer support to their vulnerable customers, but who even counts as vulnerable? And what support should they expect? Bristol University researcher, Chris Fitch, explains.

We also discussed how people react to the word 'vulnerable' and what that means when you're trying to influence a sector like financial services to do right by everyone, not just the fashionable 'deserving' causes.


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