Do you have good, up-to-date Job Descriptions for everyone working in your business? Sometimes they’re filed away where no-one can find them. Or describing business activities that are way out of date. A well-written Job Description can be a powerful guide and tool to help with recruitment, performance management, training and even termination.

 In this interview, Ken Burgin talks with Doug Kelsall, the Talent Division Manager of Benchmarque. He’s recently revised and updated the library of 24 Job Descriptions available for download at Profitable Hospitality, and we talked about what is included in well-written JDs for managers, line staff and trainees. We discussed essential duties and responsibilities, the importance of a purpose statement, accountability, knowledge, experience, qualifications and measuring performance.