Do your staff have one eye on their mobile phone and one eye on their work? Social media is all around us, and digital distractions are plentiful. It’s easy for social media clumsiness to turn into a big issue if the wrong comments and photos are shared by staff. In many cases, they don’t realise that they’ve done the wrong thing – guidance is essential. A comprehensive and easily-explained Social Media Policy is a very important part of your staff management toolkit.

In this interview Ken Burgin talks with Richard Edwards of Whites Legal, a Melbourne firm specialising in hospitality businesses. He’s helped many owners and managers with employment issues, and has drafted the Social Media Policy that is available to download from the Profitable Hospitality website.