The P word - Planning. Everyone thinks it’s a good idea, but who has the time, and isn’t it all a bit complicated? Think of a plan as a bit like a map - a guide for how to get from where you are now to where you want to be. That next place might have more sales, lower food costs, better customer feedback and the ability to attract better staff. All of these are ‘big issues’, and will need work - writing them down is an essential first step.

In this interview Ken Burgin talks with management consultant Cindy Tonkin. We discussed the major parts of any planning process, setting priorities, how many things can be handled at once, and getting your team involved. We also discussed calendars, to-do lists and project management systems - it was a great discussion, and considering it’s a serious topic, we also had a few laughs along the way! You can find Cindy at ConsultantsConsultant - check her books, articles and newsletter.