In this podcast we’re not talking about new furniture or equipment, but a management makeover that addresses profit levels, customer satisfaction, employee performance and growth. Many businesses limp along until they are either sold or close. The smarter ones call in the experts to help fix the problems.

In this interview Ken Burgin talks with turnaround expert Jim Affeldt from Haley Kammerer. They’re the restaurant consulting arm of the Sodel Concepts group in Delaware (with more than 10 restaurants and foodservice operations). We discussed the primary importance of getting the business culture right, points of service, menu analysis, cash flow, inventory, marketing and systems – it’s a real A to Z of what’s needed for restaurant success.