Podknife - Why Delighting Your Customers Is Overrated by HBR Ideacast

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Why Delighting Your Customers Is Overrated

Podcast |: HBR Ideacast
Publisher |: Harvard Business Review
Media Type |: audio
Podknife tags |: Business,; Careers,; Entrepreneurship,; Ideas,; Interview,; Management & Marketing,; Workplace
Categories Via RSS |: Business,; Entrepreneurship,; Management,; Marketing
Publication Date |: Jul 23, 2010
Episode Duration |: 00:15:12

Matthew Dixon, managing director of the Corporate Executive Board's Sales and Service Practice.

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