Today I’m joined by the number one international shipping carrier for e-commerce. With customer experience at its core, Passport Shipping is putting the ‘care’ back in ‘carrier.’ They believe that a great international experience demands a considered approach to strategy, software and customer experience, as well as great logistics. So with their end-to-end solution, you can tailor experiences for your customers worldwide.

I’m joined by Alex Yancher, the Co-Founder and CEO at Passport Shipping to chat about the company’s unique offering and all about international shipping: the benefits, the challenges and what we can expect in the coming year.

IN THIS EPISODE WE DISCUSS:

[04.36] Alex’s background, the personal experiences that have driven his career – and one surprising stat about shipping.

[07.30] Alex’s previous business, Lynks, what he learned and how he took those learnings forward to found Passport Shipping.

“It made me realize that international shipping is a whole lot more than just the logistics.”

[10.26] A closer look at exactly what Passport Shipping does and how it helps its customers.

“At Passport, we want to not only make sure that customers are capturing potential revenue, but they’re doing it in a way that doesn’t add undue burden to their operations and customer support.”

[11.45] How customer experience, technology and logistics blend together to create the perfect supply chain solution.

“These three elements have to come together to provide a modern international shipping service.”

[14.08] The benefits of international shipping, especially in light of COVID-19.

[18.30] From returns and customer service to differing rules and local knowledge, a look at some of the obstacles holding brands back from jumping into international shipping.

[22.09] Different shipping methods and how they align with individual business models.

[24.16] The impact that issues like global tax changes can have on your business – and your bottom line.

[27.59] How Passport Shipping helped key customer Bombas Socks to resolve core pain points in their international shipping process.

[32.28] The ideal customer for Passport Shipping.

[34.37] How SME’s can maximise the benefit of the recently implemented U.S.-Mexico-Canada Agreement (USMCA).

[38.05] The future for Passport Shipping, and for logistics, in 2021.

“It’s even more critical, now more than ever, to have a solution and a partner like Passport in place to help you manage the change and stay compliant.”

RESOURCES AND LINKS MENTIONED:

Head over to Passport Shipping’s website to find out more and discover how they could help you too.

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