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Working in government and the social services sector, CEO of Woden Community Service Jenny Kitchin has seen a lot when it comes to people stuff. Then, just when she thought she had seen it all, something horrendous happened. How does a leader deal with surprising behaviour? How do we deal with generational gaps? How do we stay calm and composed when our staff want to see us raw and vulnerable? Jenny shares wonderful insights on how to tread in these interesting lines.

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Why you should listen:

• What to do in a crisis that helps us to stay calm and centered, and our teams too
• How to share vulnerability without losing control or respect
• How to balance material business outcomes with values of care and compassion

We explore:

• Are Gen Y entitled or just better at negotiating their entitlements?
• Theories of women in leadership: the good, the bad, and the ugly
• The differences between private sector organisations and purpose welfare agencies that leaders need to manage

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SHOWNOTES: www.zoerouth.com/podcast/jennykitchin

About Jenny:

Jenny Kitchin is the CEO of Woden Community Service, a large for purpose agency providing a multitude of community services across the ACT. The agency has 400 staff, 80 volunteers and an annual turnover of $20m. This is the first CEO position Jenny has occupied having previously worked at executive levels in the community sector and government.

She has overseen welfare services in South Australia, NSW and the ACT with Barnardos and Anglicare. In ACT government she has worked in the Education and Community Services Directorates co-ordinating welfare and community services. She has been on numerous community sector boards either as Chair or a member. She holds a Bachelor of Arts degree, a  Bachelor of Social work degree and a Masters of Business Administration.

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Related Episodes:

E145 - Coronavirus: Make a decision today, change it later - with CEO Toni Pergolin

E40 - Entitlement - plague or opportunity?

E21 - Business and Community: An Advocacy Opportunity, with Susan Helyar, ACTCOSS

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About your podcast host, Zoë Routh:

Zoë Routh is one of Australia’s leading experts on people stuff - the stuff that gets in our way of producing results, and the stuff that lights us up. She works with the growers, makers, builders to make people stuff fun and practical.

Zoë is the author of four books: Composure - How centered leaders make the biggest impact,  Moments - Leadership when it matters most, Loyalty - Stop unwanted stuff turnover, boost engagement, and build lifelong advocates, and People Stuff - Beyond Personalities: An advanced handbook for leadership. People Stuff was awarded Book of the Year 2020 by the Smart WFM Australian Business Book Awards.

Zoë is also the producer of The Zoë Routh Leadership Podcast.

www.zoerouth.com