The words we’re often so nervous about saying, or hearing: We Need To Talk. It may be an honest conversation with an employee whose performance has slumped, with a business partner about sharing the workload, a supplier about prices, or even with someone in your family. Most people aren’t good at these conversations, and we don’t learn it at home or at school. 

In this interview, Ken Burgin talks with Andrea J Lee, a business coach and writer who’s helped hundreds of people to handle interpersonal communication much more effectively. Her new book We Need to Talk sets out a simple and powerful model to help ‘untangle the stuckness’ with the conversations we fear. It can help with money conversations, employee interviews, time-wasting meetings, handling apologies to customers and even just saying No to requests you’re not excited about. We all need to be more assertive and ask better questions – I'm sure you’ll find this interview extremely helpful in all areas of your business and personal life.