Our guest today was Lyndsay Lord, CHRO at Team Car Care, dba Jiffy Lube, the largest Jiffy Lube franchisee in the US.

For all of the HR practitioners that work in multi-unit businesses, this episode is for you! And for everyone else, listen to Lyndsay on why working in HR for a blue-collar company is so rewarding.

What we covered: focusing on their 5,000 teammates to deliver an amazing guest experience (7:32), how role clarity can drive high engagement (9:43), building a strong data foundation on the HR side (11:51), 2021 will be the year of anticipation with their analytics (12:13), managing data for a multi-unit business (13:58), laying out a clear career path for employees (16:32), identifying high-potential teammates to promote (20:34), working in HR for white-collar vs. blue-collar companies (21:39), listening to employees to make their experience better (29:29), trainings to develop inclusive leaders (36:20), International Women’s Day shoutouts (39:49), qualities of the great leaders she’s worked with (43:30), navigating motherhood while focusing on your career (45:00), and more.

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Daniel Huerta and Stephen Huerta