Great customer service needs more than just a friendly smile and product knowledge. There’s a bunch of other skills that service and front-line staff need if your business is going to be ahead of the competitors. 

In this podcast Ken Burgin outlines 10 skills that go beyond ‘the usual’ – some will be familiar and others maybe less so. As staff and managers improve their ability in these areas, there will be a significant improvement in service quality, positive feedback and sales. 

Many more articles and resources for restaurant, hotel and bar customer service on the Profitable Hospitality website...