How do calm people achieve that state, and maintain it? They seem to be confident, relaxed and in control – frustrations and roadblocks are handled, and don’t cause upsets and drama. And why does the hospitality industry seem to be so addicted to stress?!

In this interview, Ken Burgin interviews Jacqueline Stone, a counsellor and therapist. Her business Wise Stress Mastery is committed to helping people find relief from stress and lead happier, more productive lives. We look at the 10 everyday habits she suggests to help you be calmer and more effective, even when staff don’t turn up, the fridge breaks down or a large booking cancels! 

Jacqueline was also interviewed in Podcast 49: How to Help Your Staff Give Up Smoking.