It’s very satisfying to organise inhouse training for a restaurant, hotel or club – we can dig deep into the particular needs of an organisation and work on their issues. In this podcast I pull back the curtain on some of the Profitable Hospitality workshops I have run in the last two years – topics and techniques.

Whatever the training agenda, there is usually a common core of issues to be covered – financial management, efficient training of staff, staff supervision and ‘leadership’. It’s easy for sessions to focus on cost-control, and forget that increasing the number of visitors and sales per customer will also make a big difference to the bottom line. Using social media to drive sales has become another popular subject, and guidance on managing online feedback and reputation issues.