Jakob is agitated as he gets ready to leave home for an appointment. He doesn’t want to face Paul at the practice where the atmosphere is terrible after their row last week. He recounts his outburst to Kate who tells him he must apologise today. At the practice he tries some awkward compliments before telling Paul he is sorry for his outburst. Paul apologises in turn and Jakob confesses that he is grateful for Paul’s gift of the gab when it relieves him of the burden of making small talk or being sympathetic to clients.

Kate meets Paul for lunch at the tearoom, noting a lift in his spirits. Paul says he might try to be less full on. Kate responds that she knows she annoys people – but this is her, take it or leave it. Now she needs to find a way to make life better for Alice. Paul suggests a fab day out and Kate knows exactly who to speak to.

Ed is annoyed and distracted by Will’s notes on their tree surgery business plan. Emma says they should focus on the important thing which is getting their business off the ground. They have to rise above and stay positive. George appears, offering them the benefit of his business expertise. While talking them through the jargon, he reveals that Will’s notes are actually based on comments from Brian Aldridge. Emma suggests that they seek advice from their own business guru – Justin Elliott. Then they can focus on positive ways forward.