Here’s my annual list – about half are new this year, and the rest are well-tested and help make my business efficient, responsive and available wherever I am. I have chosen tools that will also be useful in your cafe, restaurant, hotel, club or bar – whatever size of operation you have. Let me know in the comments which services and apps you use, or if you have another favourite we should know about.

Apps and online services mentioned:

* ToDoIst – to-do list that syncs across devices* Teamwork and Trello – project management* Evernote – note-taking, web bookmarks and documents – syncs across devices* NutshellMail – daily notification of social media mentions* Dropbox and Google Drive – store documents in the cloud and access anywhere* Jotform and Wufoo – create forms online, to use with customers and staff* Jing – take screenshots and screen-recordings to share explanations* Hootsuite – post to Twitter, Linkedin and Google+, plus advanced scheduling* Canva – become your own designer with this online service