This weeks guest is yet another true inspiration of hospitality.  Sally is the General Manager of the Royal Lancaster Hotel in London and the 2019 hotelier of the year, joining some legendary predecessors of the award.  

We have a pretty wide ranging conversation all the way from chickens, to my relief that Sally was not actually born in a pub, to how a 40 million pound refurbishment actually turned into an 85 million pound refurbishment, as well as Sally’s desire to create the happiest hotel in London, and what that actually means.

Sally is very principled when it comes to the integrity of our industry and how we should be treating apprenticeships, and in-fact all members of our teams.  Sally is much more about the team and asking for opinions, than demanding results.  And with consecutive years in the Times Employer of Choice awards her approach is paying huge dividends, both culturally and financially.

Well, it was before the pandemic arrived at least, so we also chat on it’s impact, complexities and Sally’s thoughts on how and when to re-open, as well as some exceptionally creative thoughts on how to come out trading on the other side.

Sally’s cv is awesome and she deserves her reputation as one of the best in class.  I’m confident you’re going to enjoy this conversation and learn a few nuggets of wisdom on the way.  

For Sally’s Hoteliers Charter that we chat about please do check out the Patreon Page where you can also support the podcast  as well as sign up for our weekly newsletter keeping you informed of our latest guests here.