Nugget of the week:

If you don't get the answer you are looking for, keep asking, and then keep asking, then ask again in a different way, and then go find what you are looking for on your own. 

Why?

Because nobody cares as much as you do. And if you really really care, you will find what it is you are seeking.

This also applies to your customers. Advocate for them, on their behalf. Have their back. Look for alternate options that will give them what they need.

Care about your customers as much as your customers care about themselves.