Today - Clark discusses what’s behind the collapse in customer service over the past 2 years and how savvy companies can distinguish themselves. Also, Tax ID theft remains a growing problem that can impact people for years. Know the two important steps tax filers can take now to protect their identity.  Customer No-Service: Segment 1 Ask Clark: Segment 2 Tax ID Theft: Segment 3 Ask Clark: Segment 4 Mentioned on the show: Customer Experience Gets Worse. Again. Complaints are different when customers think a company cares — The Conversation Chase Sapphire Preferred® Card Review: What You Should Know About the Travel Card BBB-File a Complaint NYTimes: First a Victim of Tax Return Identity Theft, Then a 2-Year Wait for a Refund NYTimes: Rampant Identity Theft Is Taxing the I.R.S. How To Deal With Tax Return Identity Theft Why You Do Not Want To Get a Big Tax Refund Check Reduce your withholding to beat tax refund ID thieves Why automatic savings works: How to do it & the best ways to save Get An Identity Protection PIN | Internal Revenue Service Rolling PWN Attack /  How to protect your keyless car from theft Scam Alert: How To Protect Yourself From Voice Cloning Thank you for listening today, Clarkies! If you want to be part of our “Clarkie” segment, call 404-981-2071 to leave a comment or story. We may play it during a future episode! Clark.com resources Episode transcripts Community.Clark.com Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices: megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices

Today - Clark discusses what’s behind the collapse in customer service over the past 2 years and how savvy companies can distinguish themselves. Also, Tax ID theft remains a growing problem that can impact people for years. Know the two important steps tax filers can take now to protect their identity.  Customer No-Service: Segment 1 Ask Clark: Segment 2 Tax ID Theft: Segment 3 Ask Clark: Segment 4 Mentioned on the show: Customer Experience Gets Worse. Again. Complaints are different when customers think a company cares — The Conversation Chase Sapphire Preferred® Card Review: What You Should Know About the Travel Card BBB-File a Complaint NYTimes: First a Victim of Tax Return Identity Theft, Then a 2-Year Wait for a Refund NYTimes: Rampant Identity Theft Is Taxing the I.R.S. How To Deal With Tax Return Identity Theft Why You Do Not Want To Get a Big Tax Refund Check Reduce your withholding to beat tax refund ID thieves Why automatic savings works: How to do it & the best ways to save Get An Identity Protection PIN | Internal Revenue Service Rolling PWN Attack /  How to protect your keyless car from theft Scam Alert: How To Protect Yourself From Voice Cloning Thank you for listening today, Clarkies! If you want to be part of our “Clarkie” segment, call 404-981-2071 to leave a comment or story. We may play it during a future episode! Clark.com resources Episode transcripts Community.Clark.com Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices: megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices