It was great to interview Jason Jelicich again, one of the driving forces behind international bar management company Barmetrix. Jason has been developing the skills of managers (and more than a few owners) for more than fifteen years. In that time he has watched expectations of managers grow, epecially expectations about their ability to manage staff and a growing range of compliance issues. 

In this interview we discussed how to choose people with management potential, the importance of financial and negotiation skills, and developing accountability. Other topics included how to teach people problem solving, delegation, maintaining control and the ability to ‘coach and counsel’ when individual staff have problems. 

You can contact Jason through www.Barmetrix.com