In today’s interview, I’m talking with Jennifer Anderson from IAmWaitress.com. Jennifer has a wide range of front-of-house experience developed from working in some great restaurants in Colorado and Kansas, and has developed a passion for team service and training. She says when she started in restaurants ‘I didn’t know if Cabernet was a grape or a region. So, I studied and became a Certified Sommelier with the Court of Master Sommeliers. I became the fine dining trainer. I became a kick ass server. I learned how to organize my thoughts. I learned about food, wine and drink.’ 

You’ll enjoy this conversation, and learn about all the ways she is creating ‘an insurance policy against ever looking or feeling stupid in front of a customer. The best policy against that is knowledge.’ You can find her website at IamWaitress.com and connect with her on Facebook.