Ken Burgin talks with Brooks Briz, an entrepreneur and restaurant General Manager based in Charlotte, North Carolina. We discussed a wide range of systems and techniques he’s used for creating a team of staff with a strong commitment to sales and bottom line results. 

There’s an old saying that ‘sales solves everything’ and it still applies – if you’re worried about costs, would the problem be solved by improving sales? Not just more people through the door, but every visitor spending a little more and coming back more often. In most restaurants and bars, that improvement will come from the personal interaction customers have with the person who serves them. Let’s find out how Brooks achieves such great results.

You can find Brooks at www.BrooksBriz.com and see his videos on YouTube.