Some restaurants, cafes and bars assume staff will hear about everything, and others think that notices and emails are enough. But so many hospitality managers and owners complain that staff don’t listen, don’t care or don’t notice – communication with employees needs a shake up!

There are many ways to improve: with print, email, online, social media, meetings, noticeboards, financial reports and well-written memos. Written, spoken, signs and discussion. In this podcast,  Ken Burgin shows you dozens of ways to improve internal communication at your business – so staff switch from ‘I don’t know’ to ‘I got it!’.